Author Bryan McLelland

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Resources

Posted on 19 Jan 2024
By Bryan McLelland
In Podcast Episode

S2EP33: How JetVC Works, Part VII—How to Bill for Virtual Consults

Due to the amount of time and effort I save doing virtual consults versus in-person consults, I would literally do virtual consults for nothing—and still be way farther ahead financially.

But you can bill and collect just as much for virtual consults as you do for in-person consults.

How does that work?

On this episode of Dentist Brian Candy, we continue our series on JetVC.ai, discussing billing and the financial implications of doing virtual consults.

I share where to find the billing codes for virtual consults and explain why you CAN charge for the virtual consult but CAN’T charge for digital onboarding.

Listen in for insight on when to bill a patient for their virtual consult and learn how the JetVC app can increase your revenue by facilitating virtual consults.

Key Takeaways

Where to find the billing codes for virtual consults

How you can bill and collect just as much for virtual consults as in-person consults

The time and effort I save doing virtual consults in my practice

How I could do virtual consults for free and still come out ahead financially

Why you can bill for virtual consults but can’t bill for digital onboarding

When to bill a patient for their virtual consultation

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 18 Jan 2024
By Bryan McLelland
In Podcast Episode

S2EP32: How JetVC Works, Part VI—Virtual vs. In-Person Consults

So, you’ve sold a patient on doing a virtual consult.

What does the process look like? How does it differ from an in-person consult?

On this episode of Dentist Brian Candy, I walk you through the process of doing a virtual consult, explaining how we collect the data we need through the JetVC app onboarding process.

I share an example of a virtual consult for wisdom teeth extractions, describing what to do if the patient needs a radiograph and why I use a Sharpie to fill out paperwork for virtual consults.

Listen in for insight on avoiding choppy video during virtual consults and learn how JetVC automates emailing important information to patients immediately following their virtual consult.

Key Takeaways

How we collect data for a consult through the app onboarding process

The similarities and differences between an in-person and virtual consult

What to do if a virtual consult patient needs a radiograph

Example of how I do a virtual consult for wisdom teeth extractions

Why I use a Sharpie to fill out paperwork during a virtual consult

The device we use to initiate a virtual consult with patient

How to avoid choppy video during virtual consults

How JetVC sends an automated email to patients with pre-/post-op instructions

How we use JetVC to send patients required state narcotics information

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Washington State Narcotics Info

Internet Speed Test

Posted on 17 Jan 2024
By Bryan McLelland
In Podcast Episode

S2EP31: How JetVC Works, Part V—Texting, Geolocation & Making Appointments

How do you sell a virtual consult to a reluctant patient? Maybe someone who’s technologically challenged?

In my practice, when a patient calls to make an appointment, we walk them through the advantages of using the JetVC app, encouraging even the most resistant patients to say YES to a virtual consult.

So, what does our call center script look like? And how do we communicate with patients once we’ve sold them on JetVC?

On this episode of Dentist Brian Candy, we continue our discussion of JetVC.ai, looking at the texting, geolocation and virtual consult features of the app.

I explain how we communicate with patients via SMS as well as the JetVC app, using AI to avoid texting sensitive, healthcare specific patient information.

We cover how the app uses geolocation for patient check-in and why we still ask patients to schedule an appointment over the phone.

Listen in for insight on the case types that aren’t amenable to a virtual consult and learn how to explain the benefits of JetVC to reluctant patients.

Key Takeaways

How we communicate with patients via text message and the JetVC app

How JetVC uses AI to avoid texting sensitive patient information

Why we communicate healthcare specific information to through the app

How the app uses geolocation for patient check-in

Why we still ask patients to make an appointment over the phone

The only 2 reasons we would not conduct a virtual consult for a patient

Our script for explaining the benefits of a virtual consult to reluctant patients

How we approach virtual consults for the technologically challenged

Which case types are amenable to virtual consults (and which ones are not)

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 15 Jan 2024
By Bryan McLelland
In Podcast Episode

S2EP30: How JetVC Works, Part IV—Reputation Management

One of the best ways to market your dental practice is to collect positive online reviews.

But how do you develop a system for asking patients to leave Google or Facebook reviews? And how do you ensure that their comments will be favorable?

On this episode of Dentist Brian Candy, I’m discussing another important feature of Jet Virtual Consults, reputation management.

I explain how JetVC automates the process of requesting online reviews, describing how the app encourages patients to leave 5-star reviews but notifies you first if they had a negative experience.

Listen in for insight on turning a negative review into a positive one and learn how JetVC can help your dental practice build a stellar online reputation.

Key Takeaways

Why it’s crucial to collect 5-star online reviews for your dental practice

How JetVC automates the process of requesting reviews

How JetVC’s helps you manage the online reputation of your dental practice

Why JetVC requests reviews immediately after an initial consult and 14 days post-surgery

How JetVC sends patients with 4- and 5-star experiences to Google or Facebook to leave a review

Why JetVC notifies you first if a patient rates their visit at 3 stars or less

How I follow up negative reviews with a phone call to solve the patient’s problem

How to turn a negative review into a positive one before it’s posted online

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 18 Dec 2023
By Bryan McLelland
In Podcast Episode

S2EP29: How JetVC Works, Part III—Virtual Coach

Imagine being able to coach your patients one-on-one through recovery after oral surgery.

No doubt your patients would be much more likely to comply with post-op instructions. You’d have fewer calls to your office and fewer incidents of dry sockets or infections.

On this episode of Dentist Brian Candy, my explanation of Jet Virtual Consults continues with an overview of the app’s virtual coach.

I discuss the videos and PDFs of post-op instructions JetVC emails to patients and describe how the virtual coach helps them irrigate extraction sites correctly.

Listen in for insight on using JetVC to collect positive online reviews and learn how to try out the virtual coach and see what patients experience for yourself!

Key Takeaways

How JetVC coaches patients through recovery after oral surgery

How to initiate the virtual coach for patients after surgery

How the virtual coach reduces dry sockets and infections in my practice

The videos and PDFs of post-op instructions the virtual coach emails to patients

What makes JetVC’s video on how to irrigate extraction sites a game changer

How the virtual coach facilitates my open-door policy for post-op visits

What’s included in my post-op to-go bag for dental extraction patients

How to try the virtual coach and see what patients experience for yourself

When patients receive pre-operative and NPO instructions

How the virtual coach helps you collect positive online reviews

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 15 Dec 2023
By Bryan McLelland
In Podcast Episode

S2EP28: How JetVC Works, Part II—Educational Videos

How much time would you save if patients came into a consult with a basic understanding of the dental procedure they are considering?

With Jet Virtual Consults in-app videos, you can educate patients and answer many of their questions before their initial appointment.

On this episode of Dentist Brian Candy, I continue my explanation of how Jet Virtual Consults works, discussing the educational videos available through the app.

I walk you through the list of procedures that have in-app informed consent and post-op instructional videos, describing how your admin staff can create custom playlists for patients.

Listen in for insight on customizing the app with informational videos specific to your practice and learn how to educate patients and increase your efficiency with JetVC!

Key Takeaways

The in-app videos available through Jet Virtual Consults

How to customize JetVC with informational videos specific to your practice

Why we recommend creating a practice promotion video

The benefit of having patients watch meet-the-doctor videos

What procedures have in-app informed consent videos

How JetVC records the date/time patients watch informed consent videos

JetVC’s educational videos on missing teeth and dental implants

The post-operative instructional videos available on JetVC

How your admin staff can create custom playlists for patients

How educational videos make my consults more efficient

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 13 Dec 2023
By Bryan McLelland
In Podcast Episode

S2EP27: How JetVC Works, Part I—Digital Forms

It’s much easier for a dental practice to stick to a schedule when patients do their paperwork at home prior to an appointment.

But how do you get patients to work through a digital onboarding process before they come into your office?

On this episode of Dentist Brian Candy, I explain how Jet Virtual Consults works, beginning with the forms available through the app.

I discuss how JetVC sends automated reminders to patients to complete their paperwork and describe how patients sign and submit forms to you digitally.

Listen in for insight on customizing the app with your existing forms and learn how you and your patients can benefit from using JetVC digital onboarding!

Key Takeaways

What forms are available through the JetVC app

How the forms in JetVC are branded for your dental practice

The in-app telehealth consent form and privacy policy

How patients sign and submit JetVC forms digitally

What questions appear on the JetVC health history form

The benefit of asking patients to fill out their forms at home

What we do if a patient doesn’t do their paperwork

JetVC’s automated reminders re: digital onboarding

How to customize the app with your own forms

Connect with Dr. Bryan McLelland

Call (509) 922-2273

Resources

Posted on 8 Dec 2023
By Bryan McLelland
In Podcast Episode

S2EP26: Framing the Conversation on the Pros and Cons of a Coronectomy

When you have a patient who would benefit from a coronectomy, how do you frame the conversation?

How do you help them understand the pros and cons of leaving the roots behind and make the decision that’s right for them?

On this episode of Dentist Brian Candy, I share my thoughts on a 10-year study exploring the low incidence of late complications associated with third-molar coronectomy.

I also discuss an article in the Journal of Oral and Maxillofacial Surgery around the reliability and quality of YouTube content on facial trauma and why we should be cautious about to referring patients to social media for information.

Listen in for insight into what you’ll learn at our upcoming Cutting Edge Dental Implant Symposium and learn how you could benefit from becoming one of my Core 50 advocate-doctors for Jet Virtual Consults!

Key Takeaways

What you’ll learn at Liberty Surgery Center’s upcoming Cutting Edge Dental Implant Symposium

How we might use the HITECH Act to reduce dependence on insurance but increase reimbursements

A recent study on the reliability and quality of social media information on facial trauma

Why most YouTube videos on facial trauma is low in content, reliability and quality

When it might be appropriate to refer patients to social media for information on facial trauma

The results of a 10-year study on minimizing nerve injury via coronectomy

How I frame the conversation with patients around the pros and cons of a coronectomy

How the JVC app gives me an extra hour a day of doctor time and saves 8 hours of staff time per day

The benefit of becoming one of my Core 50 advocate-doctors for Jet Virtual Consults

Connect with Dr. Bryan McLelland