Author Bryan McLelland

S2EP24: The Origin of Jet Virtual Consults

I am always asking myself what we can do as a dental practice to level up. And in 2019, I got curious about using virtual consults to save time and see more patients.

But the applications on the market at the time had issues. They were difficult to use, and few were secure and HIPAA-compliant.

On this episode of Dentist Brian Candy, I describe how I worked with a talented programmer to fill that gap in the market and develop the custom Jet Virtual Consults app for oral and maxillofacial surgeons.

I explain why we made the decision to skip beta testing of Jet Virtual Consults and go straight into production, discussing how I used the app during COVID to work through my long waiting list of public aid patients.

Listen in to understand how we’ve improved the app since its launch in 2020 and find out what Jet Virtual Consults can do for you and your dental practice!

Key Takeaways

Why I regularly reflect on what we can do as a dental practice to level up

The problems with the virtual consult apps on the market prior to 2020

How I worked with a talented programmer to develop Jet Virtual Consults

Why we made the decision to skip beta testing of the JVC app and go straight into production

How I used Jet Virtual Consults to get through my long waiting list of public aid patients during COVID

How we’ve improved the JVC app and added new features since its launch

Who uses JVC today and what it can do for oral and maxillofacial surgeons

Connect with Dr. Bryan McLelland

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Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources  

Jet Virtual Consults

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S2EP23: TRIPLE WIN Tip #7—A Virtual Coach for Your Surgical Patients

When patients follow instructions in the days after dental surgery, they have fewer complications. And that’s a win for your practice and the patient.

But how do you make sure surgical patients know how to take care of their teeth post-op?

On this episode of Dentist Brian Candy, I explain why I provide all my surgical patients with a virtual coach and walk you through the series of automated emails they receive post-op.

I discuss how my post-op infection rate and incidence of dry sockets decreased dramatically when I started using a virtual coach.

Listen in to understand why it’s not necessary to see routine extraction cases for a post-op follow-up and learn how a virtual coach can create efficiencies for you, your staff and surgical patients!

Key Takeaways

Why I recommend providing surgical patients with a virtual coach

What’s included in the series of automated emails surgical patients receive post-op

The average infection rate after the extraction of wisdom teeth

How my post-op infection rate after the extraction of wisdom teeth dropped by 500% with the use a virtual coach

How the virtual coach creates efficiencies for patients and staff

The most helpful video on irrigating third molar extraction sites

How the virtual coach dramatically reduced the incidence of dry sockets at my practice

Why it’s not necessary to see routine extraction and third molar cases for a post-op follow-up

Connect with Dr. Bryan McLelland

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Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources  

Jet Virtual Consults

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S2EP22: TRIPLE WIN Tip #6—Protect Your Practice with Informed Consent Videos

Getting sued is a horrible emotional experience. But it’s also financially devastating.

And that’s why it’s absolutely crucial to protect your dental practice through informed consent videos.

On this episode of Dentist Brian Candy, I explain how I use software to automate and document the process of providing patients with informed consent videos for our most common procedures.

I discuss the benefits of having patients fill out their health history forms online prior to a consult and describe how Jet Virtual Consults sends reminders to that end and reschedules appointments as necessary.

Listen in for insight on what to include in a practice promotion video and learn how the Jet Virtual Consults app decreases your likelihood of getting sued by automating the process of securing informed consent.

Key Takeaways

Why it’s crucial to protect your dental practice with informed consent videos

The benefit of having patients fill out their health history forms, medication and allergy lists online prior to the appointment

Why I provide patients with informed consent videos for the most common procedures, e.g.: wisdom teeth, dental implants, etc.

How software automates and documents the process of showing patients informed consent videos

What to include in your practice promotion video (and why it’s important)

How Jet Virtual Consults offers a secure, HIPAA-compliant portal for screening informed consent videos online

How JVC reminds patients to complete their paperwork prior to the virtual consult and reschedules the appointment when necessary

How the Jet Virtual Consults app decreases your likelihood of getting sued

Connect with Dr. Bryan McLelland

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Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources  

Jet Virtual Consults

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S2EP21: TRIPLE WIN Tip #5—Communicating with Patients Via Text

Patient engagement and retention hinges on effective communication. But it can be challenging for a busy dental practice to keep in touch with patients between appointments.

So, what if you could automate the process?

On this episode of Dentist Brian Candy, I discuss why it’s important to have a HIPAA-compliant text message system for your dental practice.

I walk you through the benefits of communicating with patients via text, describing its potential to increase practice efficiency, decrease no-show rates and help patients follow important post-op instructions.

Listen in for insight on safeguarding protected patient information in text messages and learn how Jet Virtual Consults automates the process of communicating with your patients for the TRIPLE WIN.

Key Takeaways

Why it’s crucial for a dental practice to have a HIPAA-compliant SMS system

How Jet Virtual Consults warns you if you try to send a text message containing protected patient information

The benefits of communicating with patients via text re: post-op instructions

How Jet Virtual Consults increases practice efficiency through automated patient reminders

How to decrease no-show rates with a text message system for your practice

Connect with Dr. Bryan McLelland

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Dentist Brain Candy Podcast

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Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources  

Jet Virtual Consults

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S2EP20: TRIPLE WIN Tip #4—Build Your Reputation Online with Positive Reviews

We know a dental practice attracts business through positive online reviews.

But do you have a system for building your reputation online? How do you encourage patients to leave a good review on Google, Yelp, Healthgrades, or one of the many other review sites?

On this episode of Dentist Brian Candy, I explain why it’s crucial to have an automated way of obtaining patient reviews.

I discuss how to encourage patients who had a positive experience at your practice to leave a review and describe how to build up your reviews on one site before moving on to the next.

Listen in for insight on the best review sites for building the reputation of your dental practice and learn how Jet Virtual Consults automates the process of obtaining positive online reviews.

Key Takeaways

Why it’s crucial for a dental practice to have positive online reviews

The importance of having a system for obtaining patient reviews

How to encourage patients who had a positive experience to leave a review

Why I suggest building up your reviews on one site and then moving on to the next

The best review sites for building the reputation of your dental practice

How JVC automates the process of obtaining positive online reviews

Connect with Dr. Bryan McLelland

Dentist Brain Candy

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Dentist Brain Candy on YouTube

Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources 

 Jet Virtual Consults

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S2EP19: TRIPLE WIN Tip #3—Save Time with Jet Virtual Consults

One way to survive and thrive through a recession is to increase the efficiency of your dental practice. And I leverage the Jet Virtual Consults app to do just that.

Virtual consults provide yet another TRIPLE WIN for your team, your patients and your bottom line by saving time for all involved.

So, what are the benefits of virtual consults? How do they save your practice both time and money?

On this episode of Dentist Brian Candy, I walk you through my third TRIPLE WIN tip, explaining how Jet Virtual Consults saves my dental practice eight hours of staff time and one hour of surgeon time per day.

I discuss how the app makes the process of doing consults more efficient and what my team and I do with the extra hour it affords us.

Listen in to understand how much we save on turning over rooms through teledentistry software and find out if the Jet Virtual Consults app is right for your practice!

Key Takeaways

What you need to know about the Jet Virtual Consults teledentistry app

How Jet Virtual Consults saves my practice 8 hours of staff time and 1 hour of surgeon time per day

How the app makes the process of doing consults more efficient

How Jet Virtual Consults saves me the equivalent of one full-time staff member or $50,000 per year

What my team and I do with the extra time afforded by virtual consults

How we save at least $300 a day on turning over rooms with virtual consults

Connect with Dr. Bryan McLelland

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Dentist Brain Candy on Facebook

Dentist Brain Candy on YouTube

Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources 

Jet Virtual Consults

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S2EP18: TRIPLE WIN Tip #2—Give Patients Peace of Mind with Dental Warranty

My TRIPLE WIN approach to growing your dental practice involves increasing the bottom line in a way that serves your patients and team members.

So, what if you could add a revenue stream to your business and give your dental implant patients peace of mind at the same time?

On this episode of Dentist Brian Candy, I share my second TRIPLE WIN tip, explaining why I offer Dental Warranty as a kind of extended warranty for my dental implant patients.

I discuss how Dental Warranty pays you 90% of the cost to replace dental implants that fail within five years of purchase and placement, provided the patient commits to biannual checkups.

Listen in for insight on providing a safety net for your dental implant patients and learn how to make Dental Warranty an additional profit center for your practice.

Key Takeaways

How Dental Warranty serves as a kind of extended warranty for dental implants

Why I offer Dental Warranty to my patients who receive dental implants

How Dental Warranty pays you 90% of the cost to replace dental implants that fail within 5 years of purchase and placement

Why Dental Warranty patients must commit to biannual checkups and cleanings

How Dental Warranty gives dental implant patients peace of mind

How Dental Warranty provides a unique profit center for your practice

Connect with Dr. Bryan McLelland

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Dentist Brain Candy Podcast

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Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources

Dental Warranty

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S2EP17: TRIPLE WIN Tip #1—Make EXPAREL a Revenue Source for Your Dental Practice

Are you concerned about your dental practice surviving the recession?

What if I told you that your practice could grow and thrive through an economic downturn, provided you adopt what I call a TRIPLE WIN mindset?

The TRIPLE WIN is about identifying strategies that support your patients and team members while increasing the bottom line for your business.

On this episode of Dentist Brian Candy, I walk you through my first TRIPLE WIN tip, sharing the workflow I developed for using encapsulated bupivacaine or EXPAREL on every patient in your practice.

I explain what makes EXPAREL the best answer to the opioid epidemic and why I rarely have patients refuse to pay out-of-pocket for the anesthetic.

Listen in for insight on making EXPAREL a revenue source for your dental practice and learn how to access my masterclass on incorporating encapsulated bupivacaine in your business.

Key Takeaways

The steps I took in 2008 to not only survive the recession but grow my practice

How I define the TRIPLE WIN as increasing your bottom line while helping patients and staff

The workflow I developed for using EXPAREL on every patent in your practice

What makes EXPAREL the best answer to the opioid epidemic (without making patients suffer)

How to make encapsulated bupivacaine a revenue source for your practice

Why I rarely have patients refuse to pay out-of-pocket for encapsulated bupivacaine

How EXPAREL turns patients into raving fans who leave positive Google reviews

How to access my masterclass on incorporating EXPAREL in your dental practice

Connect with Dr. Bryan McLelland

Dentist Brain Candy

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Dentist Brain Candy on YouTube

Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources

EXPAREL

 

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S2EP16: Orbital Trauma, TiUltra Implants, & Head Injuries in Martial Arts

Is it better to use patient-specific implants in orbital reconstruction? Or should you use preformed titanium mesh?

Which method is more accurate in terms of oral volume reconstruction? And which method boasts fewer complications?

On this episode of Dentist Brian Candy, I share the findings of a recent study comparing preformed versus patient-specific implants to address orbital trauma and explain what kind of implants I use for mild, moderately complex and complex fractures.

I go on to discuss another study in the Journal of Oral and Maxillofacial Surgery comparing the frequencies, types and hospital admission rates of head and neck injuries in subjects who practice different forms of martial arts.

Listen in for insight around the CAD/CAM technologies I am adding to my repertoire for complex reconstructions and find out why Liberty Oral Surgery is switching to TiUltra implants.

Key Takeaways

Why Liberty Oral Surgery is switching to Nobel Biocare TiUltra implants

The findings of a recent study published in JOMS comparing preformed vs. patient-specific implants for orbital reconstruction

How CAD/CAM technologies are used to make patient-specific implants

Why I use porous polyethylene implants impregnated with titanium for mild to moderately complex reconstruction

My plans to add CAD/CAM tech to my repertoire for more complex fractures

The frequencies, types and hospital admission rates of head and neck injuries in subjects who practice different martial arts fighting styles

How taekwondo was more likely to lead to a head injury while jujitsu and judo were more likely to cause neck injuries

Why judo injuries were more likely to result in hospital admission

Connect with Dr. Bryan McLelland

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Dentist Brain Candy on Facebook

Dentist Brain Candy on YouTube

Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources

Liberty Oral Surgery on Eventbrite

Nobel Biocare TiUltra Implants

‘Do Patient-Specific Implants Decrease Complications and Increase Orbital Volume Reconstruction Accuracy in Primary Orbital Fracture Reconstruction?’ in the Journal of Oral and Maxillofacial Surgery

FIsher Exact Test

Peak Dental Technologies

‘A Comparison of 2,845 Head and Neck Injuries in Various Martial Arts’ in the Journal of Oral and Maxillofacial Surgery

National Electronic Injury Surveillance System

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S2EP15: Computerized Systems vs. Traditional Anesthesia in Dental Procedures


Administering anesthesia prior to a dental procedure is bound to cause patients some pain and anxiety.

But does the delivery system make a difference?

Do patients experience more or less discomfort when the practitioner uses a computer-assisted device as opposed to traditional anesthesia?

On this episode of Dentist Brian Candy, I walk you through a recent study published in the Journal of Oral and Maxillofacial Surgery comparing computerized delivery systems with conventional local anesthesia.

I share the study’s findings that less pain and anxiety is associated with computerized techniques but raise questions about the statistical significance of pain score differences between the two methods.

Listen in to understand how the location and speed of injection impact pain scores and find out why I’m not investing in a computer-assisted anesthetic delivery system anytime soon.

Key Takeaways

How a recent study in JOMS compared computerized delivery systems with traditional local anesthesia

The study’s finding that less pain and anxiety was associated with computerized techniques

Why the authors urge caution in interpreting the results of this study

How the location of a local anesthetic impacts the amount of pain a patient feels

How the speed of injection differs between computer-assisted devices vs. conventional injections (and how that might affect pain scores)

How long I typically take to administer a local anesthetic

The study’s conclusion that conventional anesthesia is widely used, safe and effective

Why the authors of the study do not recommend the purchase of computerized anesthesia devices based on their meta-analysis

Why I question the statistical significance of pain score differences between conventional and computer-assisted anesthesia

Connect with Dr. Bryan McLelland

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Dentist Brain Candy on Facebook

Dentist Brain Candy on YouTube

Dentist Brain Candy Podcast

Dentist Brain Candy App

Dentist Brain Candy Continuing Education

About Dr. Bryan McLelland

Dr. Jawbreaker on YouTube

Email bryanmclelland@hotmail.com

Call (509) 922-2273

Resources

‘Do Computerized Delivery Systems Promote Less Pain and Anxiety Compared to Traditional Local Anesthetic and Dental Procedures? A Systematic Review of the Literature’ in the Journal of Oral and Maxillofacial Surgery

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